Resolution 1: Customer Support
We resolve to continue and continually improve our customer support. There's the support you see and hear, like quick response to your phone calls and emails, and the support that you don't see, like keeping your site's software current and up-to-date. Did you know that in addition to your site's content--the words and pictures that your site visitors see--most sites involve hundreds if not thousands of lines of program code. Because the nature of the internet changes constantly, so does the program code. In the background, Dave is working constantly to keep abreast of current issues regarding security, functionality and overall website performance. When new software versions are published, he installs the updates as soon as practical. We don't always have the chance to tell you when we've made updates to your site, but we hope to do more of that in the future (see below).
Resolution 2: Customer Services
We plan to implement at least two new customer services this year: an e-news letter to know what we're doing in the background for you and additional website training opportunities.
Initially, we'll automatically subscribe all of our existing customers to our new e-news letter (but you'll be able to opt out of the mailing at any time). We'll use the primary email address that we have on file for you... drop us a note if you want us to send it to different/additional addresses. There will also be a subscribe option on the website for anyone else who'd like to receive notes from us.
I've been telling you for a while, and you've been agreeing that we should be offering more training classes for maintaining your own websites. Beginning in February, we'll be offering at least two classes each month. The first class will be about creating new content pages and the second will cover adding pictures to your pages. Check back here for the scheduled dates. Note: if you have a preferred time: mornings, afternoons, after business hours, please drop us a note and we'll try to set up a schedule based on popular demand.